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Client Services - Software
At Euronet Worldwide, we measure our success by the success of our clients. As the leading provider of secure electronic financial transactions, Euronet Worldwide not only delivers quality, but has the client support and relations to maintain world class partnerships.
We work to consistently exceed customer expectations by providing the highest quality of service and to position Euronet Worldwide as our client's trusted advisor by providing counsel and actions in the best interest of our clients' business and our long-term mutual partnership. Client feedback is important to us and it provides us with an opportunity to further enhance our commitment towards providing the best services.
ESCAPE 2006 Attendee Quotes:
" Being our first time at the conference, it was great to see the openness and willingness to share information between Euronet and its customers.
Being able to sit down and talk with the people that build the software we use, one on one, to help us grow and get feedback from fellow customers
on how they overcome challenges, assures us that this business partner is doing the right things"
Garvin Burnside, Fidelity Bank & Trust International Limited
"I really enjoyed this year's conference. It was a great week, a great escape from work and a great opportunity to meet and exchange ideas with counterparts from other countries. Even the cultural exchange was most rewarding. ESCAPE must stand for - not only Educational but the Social and Cultural exchange Adds to a Positive and lasting Experience!"
Lynda Burrows, Commonwealth Bank
Euronet Worldwide Account Management
The Euronet Worldwide Account Manager is responsible for maximizing the relationship between Euronet and its customers, with the primary goal being increased customer satisfaction. This two-part role is accomplished via dedicated accounts as well as global initiatives that impact Euronet's customers worldwide. Account Managers strive to understand the customer's strategic direction and assist in mutual planning efforts to ensure the client’s business and system objectives are met. This work is accomplished through site visits, escalating project or support issues as necessary and recommending Euronet products to solve business requirements. Global responsibilities include client communication, annual satisfaction survey and participation in the Euronet user conference.
Euronet Worldwide Customer Support
Euronet Worldwide Customer Support provides first line application support for Customer inquiries and problems. Support centers located in different regions worldwide allow for prompt and efficient service 24 hours a day, seven days a week. Our mission is to consistently exceed expectations by providing the highest quality of service in the best interest of our clients' business and our mutual partnerships. Euronet Worldwide Customer Support provides the support that enables our clients to run their business with maximum efficiency and reliability.
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