| Operations & Management
Banks are now being held more accountable for profitable growth, creating the necessity for more aggressive consumer marketing to keep pace with today's strongly competitive environments. These factors are causing banks to re-evaluate the way they do business. Banks recognize the need to focus on their core competency—retail banking—while allowing the outsourcing experts to take care of the operations and management of their ATM and POS self-service channels.
ATM Operations & Management
- Identification and contracting of ATM locations
- Coordination of ATM purchase and delivery to site
- Coordination of site preparation and installation
- Certification and connection of ATMs to Euronet Operations Center
- Certification of connections for routing and authorization of bank cards and domestic and international cards
- Maintenance of authorization interfaces
- Daily transaction processing, switching/routing, and reporting
- 24 x 7 x 365 monitoring and problem notification
- Dispatching and resolution of ATM problems
- Selecting, contracting with and managing subcontractors (telecom, maintenance, cash delivery, cleaning)
- Cash forecasting
- Coordination of ATM cash filling and counting
- 1st line maintenance (captured and retained cards, paper or bill jams, etc.)
- Preparation of acquirer activity reports
- Compliance with network regulations
- Preparation of transaction summary, clearing and settlement, and posting reports
- Reconciliation of disputed transactions and balancing of ATMs
- Customer service (to ATM users)
- Deposit handling and bill payment collection
- Management of ATM terminal hardware and software upgrades
POS Operations & Management
- Installation and setup of POS terminals
- Certification and connection of POS terminals to Euronet Operations Center
- Certification of network connections
- Maintenance of network connections
- Daily transaction processing, switching/routing, and reporting
- Preparation of network reports
- Compliance with network regulations
- Preparation of transaction summary, clearing and settlement reports
- Reconciliation of disputed transactions
- Provision and set up of Euronet's Integrated Merchant Management System Software
- Electronic capture of transaction information
- Provision of in-country telecommunications infrastructure
- Daily operational procedures and training
- Installation and set up of terminals
- Coordination and maintenance of POS terminals
- Merchant/terminal user training
- Disputed transaction investigation and reconciliation
- Preparation of monthly merchant statements
- Workstation authorization in the event of POS terminal malfunction
- Provision and operations of merchant service help desk
- Management of POS terminal hardware and software upgrades
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