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Euronet Worldwide hosted its second annual
ESCAPE forum, "Euronet Software Clients Annual Peer
Exchange," on Sept. 19-22 at the Embassy Suites Hotel
in Little Rock, Arkansas USA. More than 100 attendees and
speakers participated.
The user forum incorporated both industry sessions and
peer interaction into one setting. Representatives encompassed
six continents and more than 20 countries representing
Europe, the Middle East, Africa, Asia Pacific and the
Americas. The forum offered peer-to-peer discussions
on client experiences, Euronet software solutions uses,
benchmarking, market trends and industry changes. Roundtable
discussions and product roadmaps were also featured with Euronet staff members
facilitating a one-on-one discussion with Euronet's product managers and software
users. Additionally, this year the forum introduced value added enhancement prioritization
from ESCAPE participants, which not only allowed software users to prioritize
future releases but also provide additional feedback on new ideas for consideration.
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| Chairman's reception, ESCAPE
2004 |
Featured speakers included Euronet's software client
partners: Erste Bank, K & H Bank, Commercial Bank of
Ceylon Ltd. and ABC Professional Services Ltd. Industry
speakers and participants included NCR, Smart Direction
Online Services, Thales e-Security, eClassicSystems, Alaric
and IBM.
The ESCAPE keynote speaker was Dr. John Shelnutt, senior research economist
with the University of Arkansas at Little Rock Institute for Economic Advancement.
Dr. Shelnutt shared his research insights on the "Short-Term Global Outlook"
and future forecasts on key topics such as:
- U.S. and international economic trends, issues, and projections
- Regional differences, trends and projections
- Structural changes and projections (trade, fiscal issues, demography)
- Implications and the bottom line
The user forum included an informative panel discussion with Euronet's
Software Management Team composed of Dave Morgan from Global Business Development,
Doug Goodwin from Development, Cindy Ashcraft from Implementations & Project
Services, and Sheila Glasscock from Client Services.
"ESCAPE has come to be regarded as a highly interactive and informative
forum between the Euronet Software Division and its clients. Each year, the
forum provides a platform for clients to share their insights and provide feedback
on our software products," said James P. Jerome, Euronet Worldwide executive
vice president and managing director—Software Division. "This year's
forum built upon the success of last year and enabled us to continue maintaining
trusted and mutually-beneficial partnerships with our clients."
Optional product training was provided before and after the main forum. This
allowed attendees to gain additional benefit from their travel by not only participating
in the user forum, but also attending training courses provided in one setting:- ATM
Advanced Concepts & Lab
- AIM APIs & User Exits
- Test Environments and Point Releases—on how to configure an Integrated
Transaction Management (ITM) test environment and install ITM point releases.
- Problem resolution covering WebEx and FTP server
- Decrypting the mysteries of security (PVV, CVV, AVV)
- Preparing for chip cards—covering a business overview of chip cards,
which could potentially impact ITM systems.
If you are interested in participating in the next ESCAPE forum, please contact escape@euronetworldwide.com.
| DSB Bank Suriname receives their 10 year 'Customer Appreciation Plaque' from Euronet. L to R: Vijay Soekhradj, John Lie-Tjauw, Arturo Vasquez (from Euronet), Johan Chen from DSB Bank in Suriname, South America. |
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Euronet product training session |
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