The Client
MultiBank, a retail banking initiative of BRE Bank in Poland, was established in September 2001. MultiBank/BRE is the first virtual bank in Poland operating with its branches as a supplement to other distribution channels. The MultiBank's branches (Financial Services Centres) not only offer standard banking operations, but also services such as the advice on investments and the possibility of joining open pension funds and investment funds. Its parent company, BRE Bank, has been present in the Polish market since 1986. Its market position ranks BRE Bank SA among the top-rated investment banks in Poland.

The Challenge
MultiBank's aim was to create a friendly finance environment for demanding individual clients and entrepreneurs. To meet their various needs, seven financial divisions or "worlds" were introduced, enabling clients to use a great variety of financial services offered by means of remote access channels, including ATM, the Internet, an automated phone service, mobile phone service and a phone service center. MultiBank wanted a cost-effective solution that would address management of its ATMs and that would offer additional ATM accessibility to its customers in multiple locations.

The Solution
Euronet Worldwide tailored a solution for MultiBank that combined ATM outsourcing and ATM network participation. The network participation agreement allows MultiBank's customers to use more than 400 Euronet-branded ATMs free of charge. Euronet also installed and manages 20 ATMs located at the premises of MultiBank branches.

The Results
With the Euronet solution implemented, MultiBank was able to meet its objectives with a quick-to-market project, and the bank is increasing its outsourced ATM count to 47 ATMs by the end of 2002. Based on the success of this solution, MultiBank is adding Euronet debit card system, the introduction of which is planned before the end of the year.

"The cooperation between MultiBank and Euronet enabled us to limit the necessary investment costs and introduce a solution considered indispensable to the bank's strategy in a very short time," said Slawomir Lachowski, BRE Bank SA vice president. "Apart from costs resulting from procurement of the equipment and creation of the necessary infrastructure, we have also avoided having to develop our organization background."